We are not accepting new waitlist entries at this time. We expect to re-open our waitlist in Sept 2026. Please check back then for updates!

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FAQ

Check out a list of our most
commonly asked questions

Where are you located?

Our clinic is located at #1B - 457 Cliffe Avenue in Downtown Courtenay.

We also have experience with and are happy to offer occupational therapy services across the province. Please note that travel is subject to availability and travel rates apply. We can also provide telehealth (online) services if that better suits your needs.

Where can I park?

Free parking is available at Jubilee Square/Native Sons Hall across the street. Alternatively, there is street parking on 4th and 5th Street and on Cliffe Avenue.

Who would benefit from OT?

Many kids can benefit from occupational therapy services, including but not limited to children with:

Autism spectrum disorder
Attention-deficit/hyperactivity disorder
Acquired brain injury
Cerebral Palsy
Down syndrome
Developmental coordination disorder
Learning disabilities/challenges
Sensory processing challenges
Developmental delays

We work with children of all abilities.
You do not need a diagnosis or referral from a doctor to receive occupational therapy services. Many kids can benefit from extra support. If your family or child have a goal in mind, we are here to help.

What ages do you work with?

We work with children ages 1-19 years old.

What does an occupational therapy session look like?

Sessions are carefully thought out and planned by your therapist to address your child's individualized goals. Your therapist will tailor activities so that the session is fun, engaging, and the "just right" challenge to support your child's skill and confidence.

Sessions are typically 1-hour in length, which includes 50-minutes of direct therapy time, 5 minutes of caregiver communication, and 5 minutes of documentation. Caregivers are welcome to join in for their child's session.

Do you offer direct billing?

We can direct bill Autism Funding and the At-Home Program. Kindly let us know if you are accessing funding through another agency or organization.

If you have extended health care benefits, please check your plan to see if you are covered for occupational therapy services. We can provide you with a receipt that can be submitted to your provider for reimbursement.

Do you have a waitlist?

Yes, we currently have a short waitlist for services. Our waitlist is currently closed for the summer as we try to work through the list. Please reach out in September!

What is your cancellation policy?

To ensure we can accommodate all our client's needs, we ask for at least 24-hours notice if you need to change or cancel your appointment. Clients who provide less than 24-hour notice or miss their appointment will be responsible for paying the full fee for the scheduled session.